Settings
Adjust tone, goals and boundaries
Make the agent communicate as your business without altering the facts.
Reviewed October 23, 2026 · Customer guide
Read about this screen’s controls →
Steps
- Open Personality and review tone, objective and available limits.
- Write down specific preferences: treatment of you or you, brevity, vocabulary and when to derive.
- Avoid contradictory instructions or lists of unpublished commercial promises.
- Save and try greeting, service query, lack of information and request for advisor.
Instruction example
"Talk about yourself, clearly. Answer what they asked first. If the exact model is missing to confirm compatibility, ask for it. Don’t repeat the entire catalog. Offer to contact an advisor when you can’t confirm a piece of information."
Limits
The tone does not replace prices, stock, policies or technical documentation. Never include secrets. Trading instructions are subject to product protections and do not authorize banking, purchasing, or changes to external systems.
How to verify it worked
The style changes, but the facts and limits remain correct.