The content you authorize
Site feeds and the smart tab help organize the information available to the agent. Review the content you connect and avoid publishing private data.
← All solutionsThe difference lies in what it knows about you
An AI customer service agent built around your business information.
Connect authoritative information and organize the data your visitors need. Build a knowledge base that you can review, correct and maintain.
To answer questions about a business in Mexico, check hours, location, contact forms and conditions in Spanish. The agent should not invent data that your company has not confirmed.
To guide a visitor, it is not enough to respond convincingly: the response requires data from your company. Services, schedules, conditions and forms of contact form the basis of useful attention. Agente IA allows you to work with authorized sources and a business business profile that you can review and maintain.
Your own knowledge base
Connect the sources that explain your business.
The website and smart listing contain information that the agent needs to target your visitors. Start with the content that describes your offer: what services you provide, where you serve, at what times and how an interested person can continue. Only incorporate sources that you are authorized to use.
A knowledge base does not improve by accumulating unreviewed pages. If two sources offer different schedules or a condition is outdated, resolve the contradiction at its source. Organize important data and verify synchronized sources before testing business questions.
- Prioritize services, schedules, location and contact.
- Avoid contradictory sources or private content.
- Review what is prepared after a synchronization.
The illustration shows the conceptual journey of the information; does not represent an actual customer conversation.
See it in action
A clear idea, before the first click.
Use the selector to explore this example. Your business settings are managed from the authenticated panel.
Illustrative demonstration with fictitious data. You don’t look at an actual catalog or make calls to an AI vendor.
Trust also remains
Test answers and correct source information.
Before listing an agent for your business, gather specific questions from your clients. Test common doubts and also situations in which data is missing. The experience should recognize its limits and offer a configured next step, rather than presenting an assumption as a condition of your company.
When you change a service or schedule, update the corresponding feed and sync when necessary. Then repeat the affected questions. Separating information from tone helps you fix the right problem: a style instruction is not a substitute for a rate or condition that doesn’t exist in the sources.
- Contrast each important answer with the authoritative source.
- Include questions with information missing from your tests.
- Test again after modifying business data.
An agent does not eliminate human review. Sensitive information and commercial conditions require special care.
Hard data, more useful answers
Services, schedules, contact and conditions need clear information. Wrong data is corrected at its source or in the corresponding field, not with a generic promise of intelligence.
A foundation that remains
After a change, synchronize where appropriate and try specific questions. Prepared information must be up-to-date before being used to target visitors.
From interest to action
This is how you take the next step.
- Connect the site’s authoritative sources.
- Review the product page and business data.
- Try real questions and correct the source information.
Before starting
What does an AI agent need to serve clients?
You need authoritative and up-to-date business information, clear instructions and a path to contact when the query requires human assistance.
Can I use the content from my website?
You can connect the authorized sources available for your account and review the prepared information. Check permissions and avoid incorporating private data.
What happens if an answer is missing?
The agent must recognize the boundary and guide to the configured contact when appropriate. You should not invent a condition that is not included in the business information.
Where is the data updated?
Correct the source or the corresponding field of your record and synchronize when necessary. Then check the affected questions again.
The experience continues.
Agente IA
Personality and experience
Adjust the agent’s tone, instructions, and presentation. A coherent experience begins with clear objectives and limits that you can verify.
Explore solution →
Agente IA
Handoff to a human advisor
Help the visitor continue with an advisor using your company’s contact information. Maintain a visible path between agent guidance and human assistance.
Explore solution →The next step can start here.
Review the trading options and scope available for your account.
Know the options →I already have an account