Troubleshooting
The agent repeats itself, invents answers or does not respond
Diagnose data, retrieval and behavior issues.
Reviewed October 23, 2026 · Customer guide
Steps
- Save the exact question and the place where it occurred. Hides personal data.
- Checks if the correct answer exists in an authoritative source or configured field.
- Review the last synchronization and the product page of the product or service involved.
- If the data is correct, review personality and repeat tests with variations.
- If a temporary error appears, check service status before changing all instructions.
Different causes
An incorrect number is corrected in business data. A deposit account is corrected in payments. A price is reviewed in the catalog. A repetitive tone is reviewed in personality. A supplier outage is investigated operationally; It is not fixed by publishing invented information.
Closing criterion
It is not enough for you to respond once. Try a variant, an out-of-catalog question, and an advisor request. The response must recognize limits without offering foreign products.
How to verify it worked
The case and its variants are resolved with verifiable information or an honest referral.