Help visitors get started without deciding for them.
Suggested questions offer entry points to the conversation. They should represent useful and understandable questions, not a list of promises that the business cannot answer. Design these first options around your services and see what happens after using them.
A helpful suggestion opens a concrete conversation.
Start with your clients’ frequently asked questions: services, hours or how to contact them. Use short sentences that explain the intention without requiring knowledge of the internal structure of your company.
Check that there is enough information to answer. A visible suggestion that systematically leads to a limitation may indicate that a piece of information is missing or that the question is not within the scope of the agent.
- Use common doubts.
- Prefers short messages.
- Check the available information.
"What services do you offer?"
The question can lead to an explanation of authorized services and a helpful clarification when the visitor needs something more specific. It should not announce a new service because it is written on the button. If the information is missing, fill in the source before promoting that entry to the conversation.
Explanatory example; It does not consult your account or modify data.
Try the suggestion as a visitor would.
Review your presentation within the installed experience and see what happens when you select it. The label must match the intention that comes to the conversation.
Then formulate the same doubt in other words. The suggestion makes it easier to get started, but it should not become the only way to obtain correct guidance. Also check reading and space on the phone.
- Check text and intent.
- Try natural variants.
- Check mobile usage.
A tour that you can check.
- Select frequently asked questions.
- Configure the available suggestions.
- Check selection, response and follow-up.
Questions about suggested questions
Do suggestions replace the knowledge base?
No. They help get started; The necessary information must exist in authorized sources.
Should they be very long texts?
Prefers clear expressions that are understood and can be selected on a small screen.
Where are they administered?
In the suggested question options available in the agent dashboard.
See the actual steps and controls.
Settings depend on your account permission, integration, and scope. The guide documents how to locate options without confusing an illustration with a completed trade.
Open the corresponding guide →Take this experience to your business.
Review business options and scope before subscription.
Know the options →I already have an account